If you believe any Product shipped to you is faulty, contact Pictostone™ at to report the issue and if necessary request a return.  Pictostone™ may, in its discretion, accept returns for goods that are defective or damaged provided that notice of such damage is given to Pictostone™ within 15 days of your receipt of such goods.  No returns will be accepted by Pictostone™ thereafter.  You will comply with Pictostone™ ’s returns procedures when returning products.  Pictostone™ is under no obligation to accept any returns of Products where the defect or fault was caused by you or the defect or fault occurred after shipment by Pictostone™ .   Pictostone™ will ship a replacement Product to you only after receipt of the allegedly faulty Product by Pictostone™ .

*Customized/Personalized items can’t be returned.


Products purchased via Pictostone Website can be return to us for a full refund or exchange within 15 days of purchased. Please provide proof of purchase (receipt, email confirmation and or order number) at We will process your petition as soon as possible and will contact you to give you notice of your cancellation. You must return the product to us immediately. Shipping product back to us is on you and at your own risk.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Products purchased in any other store other than our Website, follow the site return policy, please visit the site directly for further information.


All International orders are priced in US dollars and shipped via USPS International. The USPS works in conjunction with local postal services around the world to deliver packages to their final destination. While many packages make it to their final destination without issues, we are not responsible once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems. Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges. While many orders make it through customs without issues, the customs agency in your country may require you to pay fees before receiving your package. It is the recipient's responsibility to check with their country's Customs Office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees. If your package is seized by Customs Officials for any reason whatsoever, we will not issue you a refund unless all products are returned to us in their original condition. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your Customs Office, as we cannot advise you about your country's customs policies.  


Returns are only available for orders delivered in the United States. Due to shipping costs returns will have to be issued from the same order shipping location.