RETURNS & REFUNDS

REPLACEMENT OF FAULTY PRODUCT

If you believe any Product shipped to you is faulty, contact Pictostone™ at hello@pictostone.com to report the issue and if necessary request a return.  Pictostone™ may, in its discretion, accept returns for goods that are defective or damaged provided that notice of such damage is given to Pictostone™ within 15 days of your receipt of such goods.  No returns will be accepted by Pictostone™ thereafter.  You will comply with Pictostone™ ’s returns procedures when returning products.  Pictostone™ is under no obligation to accept any returns of Products where the defect or fault was caused by you or the defect or fault occurred after shipment by Pictostone™ .   Pictostone™ will ship a replacement Product to you only after receipt of the allegedly faulty Product by Pictostone™ .

WARRANTY RETURNS

Products purchased via Pictostone Website can be return to us for a full refund or exchange within 15 days of purchased. Please provide proof of purchase (receipt, email confirmation and or order number) at hello@pictostone.com. We will process your petition as soon as possible and will contact you to give you notice of your cancellation. You must return the product to us immediately. Shipping product back to us is on you and at your own risk.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Products purchased in any other store other than our Website, follow the site return policy, please visit the site directly for further information.